Get Free Ebook The Service Systems ToolboxBy John Bicheno
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The Service Systems ToolboxBy John Bicheno
Get Free Ebook The Service Systems ToolboxBy John Bicheno
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A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.
- Sales Rank: #259678 in Books
- Brand: Brand: Picsie Books
- Published on: 2011-10-01
- Original language: English
- Number of items: 1
- Dimensions: 10.00" h x .73" w x 7.01" l, 1.35 pounds
- Binding: Paperback
- 352 pages
- Used Book in Good Condition
About the Author
John Bicheno is Reader in Operations Management at the University of Buckingham.
Bryan B. R. Elliott is Senior Lecturer in Operations Management at Bolton Business School, Bolton Institute of Higher Education.
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